Product Recall Information: Hampton House Chicken Strips in 1.5kg carton sold in Eastern Canada

Hampton House Chicken Strips 1.5 kg PackagingUpdate: We would like to thank all of our loyal customers for their patience as we worked through this unfortunate situation. We have completed our removal and replacement of all the incorrect packaging at store level at this time and hope that it has not been too much of an inconvenience. We appreciate our customers’ support and have taken measures to ensure this type of error does not occur again. We remain committed to producing and providing you with the high quality products that you have come to expect from the Hampton House brand and thank you for your continued support.

Original Recall Notice Below:

We recently discovered an issue with the accuracy of our cooking instructions on the new packaging for our Hampton House Chicken Strips in the 1.5kg Carton – sold in Eastern Canada.

Unfortunately there was an error made which creates a situation where the product would be uncooked when following these instructions. We brought this issue to the CFIA in order to ensure they were aware and then we issued a product recall with their support (link)

The printing error positioned the temperature symbols – Celsius or Fahrenheit or C & F in the reverse order. The error only exists on the Oven Cooking temperature. Both the minimal internal temperature requirement:  74°C (165°F) and the Deep Fry instructions are correct.

The corrected Oven cooking instructions read as follows:

OVEN: Preheat oven to 204°C or 400°F.

It’s important to note that the quality of the Hampton House product in these packages is not impacted at all – the chicken is at our usual high standards. That said, all uncooked chicken can potentially contain harmful bacteria, which can be eliminated by fully cooking to a minimum internal temperature of 74°C (165°F). Refer to the CFIA Internal Temperature guide for more information.

We regret that this error occurred and are working diligently to get the proper packaging back into the market as quickly as possible to minimize the inconvenience on our loyal customers. If you have any questions please contact our customer service department at  1-800-665-4355ext 708

Correct Preparation Instructions Incorrect Preparation Instructions

 

JD Sweid Foods Ltd.
"A Tradition in Taste"
Phone: 1-800-665-4355
Email: info@JDSweid.com
JD Sweid Foods Ltd